Larger items including instruments will be collected via courier with smaller items and accessories being returned via a free post address. We are happy to replace, repair or refund faulty items. Please email as soon as possible with order number (as confirmed on your order confirmation email) and a description of the issue. Please contact us before returning any items by emailing or calling Odette on 01823 282386.įaulty Items can be returned free of charge. If your parcel doesn’t arrive, please contact us in the first instance or call 01823 282386. What do I do if my parcel doesn’t arrive? Please note a signature will be required on delivery. Our courier services deliver next working day after dispatch. Royal Mail 2nd Class standard and recorded delivery aim to deliver within 2-3 working days(including Saturday).
Royal Mail 1st Class standard, recorded and special delivery aim to deliver the next working day (including Saturdays). We aim to process all orders within 24hrs where possible (excluding weekends & bank holidays).
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